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Something just broke?

Do the safe first step, then call a pro near you.

Danger to life, fire, or you smell gas? Get everyone out and call 911. For a gas smell, call from outside and do not flip any switch.

A pipe burst or water is pouring

First:

  1. Close the main water valve. It is usually where the water line enters the house, or at the meter by the street.
  2. Keep away from wet outlets and cords.
  3. Take photos for your insurance.

Then call: Plumbers

The AC or the heat stopped

First:

  1. Check that the thermostat is on and set right, and has fresh batteries.
  2. Look at the breaker panel for a switch that flipped.
  3. In dangerous heat or cold, go somewhere safe first. The repair can wait; you cannot.

Then call: Heating & AC

Sparks, a burning smell, or part of the house lost power

First:

  1. Fire or smoke: get out and call 911.
  2. If it is safe to reach, switch off the main breaker.
  3. Do not touch a panel or outlet that is wet.

Then call: Electricians

The roof is leaking

First:

  1. Put a bucket under it and move what can be ruined.
  2. Stay off the roof while it is wet or windy.
  3. Take photos of the ceiling and what got wet.

Then call: Roofers

Water or smoke damage inside

First:

  1. Stop the water at its source if you can.
  2. Do not walk into standing water while the power is on.
  3. Call your insurance company and take photos before cleanup.

Then call: Water, fire & mold damage

Locked out

First:

  1. Check every other door and window first.
  2. Ask for the full price on the phone before they drive out.
  3. Have an ID ready. A good locksmith asks that you live there.

Then call: Locksmiths

A tree or big branch came down

First:

  1. If it touches a power line, stay far away and call your power company.
  2. Keep people and cars out from under hanging branches.
  3. Take photos before it is cut up.

Then call: Tree service

The garage door will not open

First:

  1. Do not try to fix or loosen a spring yourself. They can injure you.
  2. Pull the red release cord only when the door is fully down.

Then call: Garage doors

These are general safety steps, not professional advice for your house. We do not promise that a business answers after hours.

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